Consumer Duty
The requirement on firms to treat their customers fairly (TCF) is not new: it was a part of the Financial Services Authority’s regulatory requirement and continues to be firmly rooted in the Financial Conduct Authority’s (the FSA’s successor) Principles.
From the 31st July 2023, the principle was superseded with the Consumer Duty which requires firms to deliver good outcomes to its customers.
Whilst the Consumer Duty Principle is intended to impose a higher standard of conduct than TCF, we continue to follow the previous FCA guidance on TCF whilst also meeting our obligations under the Consumer Duty.
If you wish to discuss this topic or have any comments, whether they are positive or complaints, please do not hesitate to contact our Compliance Officer, on telephone number 01273 778888 or email info@seicogroup.com
How can we help you?
If you are looking for a mortgage for yourself or if you are an organisation who wants to find out more then please give us a call on 01273 778 888 or request a call-back and we will be in touch with you straight away.